About Us

Mission Statement

"To provide a positive visitor, student, faculty/staff experience by excelling in customer service, while providing safe, effective, integrated mobility options."


Our Parking and Transportation staff strives to provide parking services to our customers in a safe and effective manner. Our basic services include parking and transportation operations, customer service, mobility strategies, and special events.

 Our Team is committed to serving your needs.

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  • Customer Experience & Operations

    Service excellence is a daily goal for our Customer Service Team. Our team interacts with students, faculty, staff, contract service partners, and visitors. As such, the team handles Cane Cards, the issuance of all parking permits, and citations. Furthermore, the team handles all customer service inquiries.

    Moreover, our Operations Team strives to serve the University's mission in a manner that on balance meets all stakeholder's needs. Our team is also responsible for enforcing Parking and Transportation policies and procedures professionally. Need assistance, please click here to submit a request.

  • Special Events Supports

    The University hosts events ranging from athletics, concerts, guest speakers, and conferences. Our Special Events Team coordinates these events with the hosting department liaisons to ensure appropriate parking resources and traffic management compliance. Contact our Special Events Team at 305-284-1352 or email us at parking.events@miami.edu. 

  • Mobility Management

    We offer integrated mobility strategies that include Freebee, public transit, bicycling, walking, Zipcar, Carpool, on-campus shuttles, and recreational shuttles. To learn more about the options available to you, visit the Campus Transportation page or click here to submit a request.

  • Parking Technology Supports

    Our Parking Technology Support Team oversees all the technology that supports and drives efficiencies and customer experience throughout the Coral Gables campus. The team ensures all systems are functioning properly to meet daily parking operational needs. 

    Contact our Parking Technology Support Team at 305-284-2822 or email us at parking.technology@miami.edu for any parking technology request. 

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